Shipping policy

This is a structural template, not a policy. The headings below are the ones this document needs and the placeholders mark every decision the business still has to make. Nothing has been invented — no windows, no timelines, no charges, no guarantees. Have the finished text reviewed by someone qualified before publishing: these documents are legally operative and, in India, ecommerce sellers have specific disclosure obligations under consumer protection and IT rules.

Where we ship

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State whether shipping is pan-India only, or international as well, and name any PIN codes or regions that cannot be served.

Order processing time

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How long between an order being placed and it leaving the warehouse — stated in working days, with the cut-off time for same-day dispatch and how weekends and public holidays are treated. Personalised and engraved items take longer and that difference belongs here.

Delivery timelines

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Expected transit time by region — metro, non-metro, remote — as an estimate, not a guarantee, since couriers control this. No delivery promise appears anywhere on this site until courier partners are confirmed.

Shipping charges

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Flat rate, weight-based or free above a threshold. The homepage announcement bar currently shows a free-shipping line above ₹999 as a placeholder; it must match whatever is decided here or be removed.

Tracking

A tracking number is emailed and sent by SMS when an order ships, and can be looked up any time on the order tracking page.

Failed deliveries and incorrect addresses

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What happens after failed delivery attempts, how long a parcel is held, who pays for re-dispatch, and how refunds work on returned-to-origin parcels.

Damaged or missing parcels

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The window for reporting damage in transit, what evidence is needed — unboxing video, photographs — and how claims are resolved.

Contact

Questions about a shipment: support email to be added or the contact form.