Terms & conditions

This is a structural template, not a policy. The headings below are the ones this document needs and the placeholders mark every decision the business still has to make. Nothing has been invented — no windows, no timelines, no charges, no guarantees. Have the finished text reviewed by someone qualified before publishing: these documents are legally operative and, in India, ecommerce sellers have specific disclosure obligations under consumer protection and IT rules.

Who these terms are with

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Registered entity name, business address and, where applicable, GSTIN. Indian ecommerce sellers are required to disclose this.

Using this website

What visitors may and may not do on the site, and the minimum age for placing an order.

Products, descriptions and images

Colours can vary between screens, and handmade or natural-material items vary between units. Where a product page gives dimensions and weights, those are the specification. Errors are corrected as soon as they are found.

Pricing and taxes

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Prices are shown in Indian rupees. State whether they are inclusive of GST, how pricing errors are handled, and that prices can change without notice.

Orders and acceptance

Placing an order is an offer; a contract forms when the order is accepted and confirmed. Set out when an order may be refused or cancelled — stock, pricing errors, suspected fraud, undeliverable address.

Payment

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Accepted methods and who processes them, once the gateway is chosen.

Shipping, returns and refunds

Governed by the shipping policy and the return and refund policy, which form part of these terms.

Personalised products

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Customers are responsible for the spelling and content they submit for engraving or printing; state clearly that personalised items cannot usually be cancelled or returned once production starts.

Intellectual property

All text, photography, design and code on this site belong to Scoophescoope and may not be reproduced without permission.

Liability

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Limitation of liability, and the fact that nothing limits rights that cannot be limited under applicable consumer law.

Governing law and disputes

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Applicable law, jurisdiction, and the grievance officer details required of Indian ecommerce businesses.

Contact

support email to be added